Help Is Available: UW Technology Contacts and Services

Included on this page

General UW Technology Contact Points
UW Technology Contacts and Services List
More About UW Technology

General UW Technology Contact Points

UW Technology oversees a broad range of campus-wide computing and telecommunications services. Begin with these general contact points. You, or your question, will be quickly routed to the person within UW Technology best able to help you.

On the Web	Visit the UW Technology Service Centers site The site to visit to contact UW Technology customer support centers. Visit the Computing and Networking site You can find online information covering the full range of computing and networking services available to the UW, both from UW Technology and other groups. Send a Question to UW Technology using an online form, receive an answer by email The online form guides you through asking your question so consultants can quickly give you the answer you need.
By Email	Send email to helpu.washington.edu Your message will be forwarded to the people within UW Technology who can best answer your question. Responses are generally sent within a few hours, but more complex questions may take up to two days. The following are other frequently used general email addresses within UW Technology: atlu.washington.edu - Accessible technology for students, faculty, and staff with disabilities cmgu.washington.edu - Computer maintenance, installation, and configuration customercareu.washington.edu - Telephones, cabling, cable TV and video installu.washington.edu - Network installation, including wireless nebula-supportu.washington.edu - Support for Nebula desktop systems softwareu.washington.edu - Software trainingu.washington.edu - Computer Training
In Person or by Telephone	Visit or call the UW Technology Service Center You can drop by the UW Technology office, located in C-3000 UW Tower, or call them at 206.221.5000, during these hours: Monday-Friday, 8:00 a.m. to 8:00 p.m. Saturday: Closed Sunday, 1:00 p.m. to 8:00 p.m. Service Center staff can get help with computing questions including: Creating or using your UW NetID Resetting a forgotten UW NetID password Administrative applications

Can't Find It Here?
Not all campus computing services are managed by UW Technology. Here are some non-UW Technology contacts.

UW Libraries
UW-restricted library
databases
UW Libraries Proxy
Service

Catalyst
Student Portfolio Tool
SimpleSite Web creation
Discussion boards
Web polls
Computing workshops
Center for Teaching,
Learning & Technology

Student Access & Computing Group
OUGL Computing
Commons
OUGL Collaboratories
MGH Computing Resource
Center
MGH computing
classrooms

Student Technology Fee Committee
Disbursement of the
student technology fee

UW Technology Contacts and Services

Grouped by Topic

Sorted Alphabetically

AccessIT (Making education-based IT accessible nationally)	accessitu.washington.edu 866.968.2223 (Toll Free Voice) 866.866.0162 (Toll Free TTY) 206.616.2223 (Local Voice; TTY)
Accessible Web (Making UW Web sites accessible to everyone)	helpu.washington.edu
UW Access Technology Services (Accessible technology for students, faculty, and staff with disabilities)	atlu.washington.edu 206.685.4144
Administrative Systems (Systems for administrative work)	is-cstu.washington.edu 206.221.5000
UW Technology Information	Mary Gates Hall, room #11, ground floor helpu.washington.edu 206.221.5000
UW Technology Customer Care Center Telephones and cell phones Computer data cabling (Ethernet, ISDN) Cable TV and video Policies List of Services	customercareu.washington.edu 206.221.5000
Computer Maintenance Group (For-fee computer maintenance and repair, some warranty servicing)	cmgu.washington.edu 206.543.7865
Computer Operations (24-hour monitoring of central computer systems)	copstaffu.washington.edu
Computing & Communications (UW Technology organizational home page)	helpu.washington.edu 206.221.5000
Computing and Networking (How to find and use computing and networking services at the UW)	helpu.washington.edu 206.221.5000
Database Extract and Download	is-cstu.washington.edu 206.685.1326
Desktop Computing Services for UW Departments	helpu.washington.edu 206.221.5000
Dial-in Modem Pools (Phone numbers for UW dial-in modems for students, staff and faculty and MyUW.net subscribers	helpu.washington.edu 206.221.5000 Send a Question to UW Technology
DO-IT (Program for high-school students with disabilities)	doitu.washington.edu 206.685.3648
Email Get and configure email programs Forward or stop email Filter junk-mail Subscribe and unsubscribe to email lists and groups Email guidelines and rules	helpu.washington.edu 206.221.5000
Equipment Movement and Installation (Computer Maintenance Group: for-fee computer maintenance and repair, some warranty servicing)	cmgu.washington.edu 206.543.7865
FTP Server, Anonymous (Free software available for downloading)	helpu.washington.edu 206.221.5000
Hardware Repair (Computer Maintenance Group: for-fee computer maintenance and repair, some warranty servicing)	cmgu.washington.edu 206.543.7865
Help General Computing Help Educational Computing Help	helpu.washington.edu 206.221.5000
IMAP Information Center (Internet Message Access Protocol information)	helpu.washington.edu
Internet HDTV (Studio-quality HDTV over the Internet)	hdtvu.washington.edu
Washington's K-20 Network (Broadband network bringing next-generation Internet tools to K-12 schools and community colleges)	teg-webu.washington.edu
MyUW (UW Web portal)	helpu.washington.edu
MyUW.net (Internet service for UW affiliates)	helpmyuw.net
Nebula Systems (Centrally administered desktop microcomputers. About Nebula gold, bronze, and Husky Kiosks.)	nebula-support u.washington.edu
Network Installation (Installation of communications wiring and ports)	installu.washington.edu 206.543.5068
Network Operations (The UW computing network, including network hardware, DHCP servers, and IP address assignments)	netopsu.washington.edu 206.221.6000
ODIN (Open Document Image Network--a Web-based electronic document imaging system)	odinu.washington.edu
OnTechNews (Online technology newsletter)	ontechwashington.edu 206.221.5000
Pacific Internet2 (Coalition extending Internet to Pacific Rim countries)	jbrownu.washington.edu
Pacific Northwest Gigapop (Regional connection for high-speed networks using next-generation Internet technology)	gigapop-infopnw-gigapop.net 206.934.5580 1.888.934.5580
Pine (Using and downloading Pine email software)	helpu.washington.edu 206.221.5000
Production Support (Handles computer production jobs for General Accounting, Purchasing, Payroll, Registration, and Benefits.)	is-stau.washington.edu 206.543.7364
Pubcookie (UW Web Authentication Service)	pubcookieu.washington.edu
UW Technology Publications OnTechNews Windows on Technology, formerly Windows on Computing Information Services Strategy Report Updates on Projects and Directions UW Computer Training Catalog DO-IT Online Newsletters	publicationsu.washington.edu
Quarterly UW Computing Support Meetings (Forum for departmental computing support personnel and UW Technology client Services)	helpu.washington.edu 206.221.5000
Regional Calling Service (UW's local calling plan)	customercareu.washington.edu 206.221.5000
ResearchChannel (Broadening access to research)	inforesearchchannel.org 877.616.7265
Security, Computing (Security steps, safeguards, and services) Ask a security question Report a security incident	helpu.washington.edu 206.221.5000
Software Guide UW Site Licenses Software on UW Technology Computers Software in Campus Labs Pine UWICK (UW Internet Connectivity Kit) Other Resources for Software	softwareu.washington.edu 206.221.5000
Software Installation (Computer Maintenance Group: for-fee computer maintenance and repair, some warranty servicing)	cmgu.washington.edu 206.543.7865
Spam Filtering (Filter junk from UW email)	helpu.washington.edu 206.221.5000

Streaming Media (Streaming media servers for individuals, courses, and departments)	helpu.washington.edu 206.221.5000
Technical Support (Phone support for technical problems with connectivity, dial-up, configuring email, etc.)	helpu.washington.edu 206.221.5000
Telephones See UW Technology Customer Care Center	customercareu.washington.edu 206.221.5000
Training, UW Computer Course Catalog Custom Training Facility Rentals Online Course Notes	trainingu.washington.edu 206.685.2763
USER (University Services Renewal project to transform UW support services systems)	userproju.washington.edu 206.616.2408
UWICK (UW Internet Connectivity Kit, allows you to connect to the Internet and UW email from your home or campus office computer via dial-in modems or university network)	helpu.washington.edu 206.221.5000
UWTV (Television channel providing non-commercial education programming) Live Webcast	infouwtv.org 206.616.8988
uw2.tv (Experimental educational programming)	uw2tvu.washington.edu 206.221.7493
UWTV Video Production TV Studio Production Videoconferencing Satellite Links Live Webcasting	productionu.washington.edu 206.221.7600
UW NetID (Your personal identification for using UW online resources)	helpu.washington.edu 206.221.5000
Vacation Message (Form for automatic response to incoming messages)	helpu.washington.edu
Videoconferencing	videoconferencing u.washington.edu 206.616.7250, 206.221.7600
Start WebPine About WebPine (A Web-based email program for UW)	helpu.washington.edu 206.221.5000
Windows on Technology (Technology newsletter)	helpu.washington.edu 206.221.5000
Wireless Network	installu.washington.edu 206.543.5068

More About UW Technology

For more information about UW Technology see the UW Technology organizational Web site.