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Last updated:
September 24, 2008

Overview of Quality Improvement in Financial Management

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Financial Management’s Mission

Our mission is to provide financial services of exceptional quality to the University community. Included are accounting, audit, debt financing, financial consulting, investments, payables and receivables, payroll and student fiscal services.

Highlights of the Quality Improvement Principles Followed in Financial Management

  1. Customer Focus
  2. Actions are measured through the eyes of the customer. Anything which does not add value for the customer should be considered for elimination.

  3. Continuous Improvement
  4. Continuous improvement is constant, gradual and incremental improvement. It is undramatic, involves small steps, is a team effort, focuses on processes and is driven by people.

  5. Employee Participation

People are our greatest resource. By involving the right people in decision-making, better solutions are generated.

For a complete description of all nine QI principles, see www.washington.edu/admin/finmgmt/fmqi.

We promote and recognize the following qualities

Trustworthy
Fair, honest, knowledgeable, integrity, dependable & reliable

Trusting of Others
Respectful, open, considerate, courteous, tolerant, accepting & nonjudgmental

Approachable Leaders
Coach, accessible, caring, cooperative, positive, flexible & supportive

Collaborative Staff
Team player, participative, caring, cooperative, positive, flexible & interested

Inspiring Leaders
Enthusiastic, visionary, responsible, creative, hardworking, engaged & customer focused

Committed Staff
Motivated, proactive, responsible, creative, hardworking, engaged & customer focused